Privacy Policy

1. Introduction & Scope

MaximiseTeck IT Solutions Private Limited ("MaximiseTeck", "we", "us", or "our") is dedicated to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy governs our data practices across our website (maximiseteck.com), project portals, and all associated service studios (Shopify Development, Social Media & Content Creation, Performance Marketing, and Conversion Rate Optimization).

By accessing our website, submitting an inquiry form, or engaging us for professional agency services, you acknowledge that you have read and understood the practices described herein.

2. Information We Collect

We collect personal and business information under the following categories:

• Inquiry & Consultation Details: Full name, business email address, phone number (with international dial codes), company or brand name, store URL, project brief notes, estimated budget range, and timeline.
• Client Engagement Data: Invoicing and billing contact information, payment records, authorized store access permissions, and project communication history.
• Technical & Analytical Information: IP address, device type, browser specifications, referring URL, time spent on pages, and campaign UTM attribution parameters.

3. How We Use Your Data

We process your data for legitimate business purposes, including:

• Responding to discovery calls, brief submissions, and proposal requests within our stated service levels (4–24 business hours).
• Delivering contracted design, Liquid theme development, media production, and media buying services.
• Performing authorized audits on ad accounts (Meta Ads, Google Ads) or Shopify stores under mutual consent.
• Sending milestone notifications, project updates, and necessary administrative communications.
• Improving the usability, conversion performance, and technical health of our agency platforms.

4. Sharing & Third-Party Processors

We do not sell, rent, or trade your data to third parties. We may disclose data to trusted service providers strictly to perform necessary business functions:

• Cloud & Lead Infrastructure: Google Cloud Platform / Google Workspace (Spreadsheets & Apps Script infrastructure for lead routing).
• Communication Platforms: Official WhatsApp Business API, corporate email gateways, and video conference tools (Google Meet, Zoom).
• Analytics & Advertising: Google Analytics 4 (GA4) and Meta Pixel (for traffic measurement and marketing attribution).
• Legal & Compliance: When required by applicable Indian or international law, court order, or governmental authority.

5. Cookies & Tracking Technologies

Our website uses cookies and local storage tokens to recognize your preferences, maintain session state, and evaluate campaign attribution. You can manage or block cookies through your browser settings at any time without restricting your access to essential website content.

6. Data Retention & Security

We retain client and lead data only for as long as necessary to fulfill the purposes for which it was gathered, comply with statutory tax and accounting standards, or resolve contractual disputes. We enforce industry-standard administrative, physical, and technical safeguards (including TLS 1.3 encryption in transit) to prevent unauthorized access or disclosure.

7. Your Privacy Rights

Depending on your jurisdiction (such as under the Indian Digital Personal Data Protection Act, EU GDPR, or UK GDPR), you possess the right to:

• Request access to copies of your personal information held by us.
• Request correction of inaccurate or incomplete records.
• Request erasure of your data where no overriding legal obligation exists.
• Withdraw consent to marketing communications at any time.

8. Contacting Our Data Officer

If you have any questions, requests, or privacy concerns, please contact our team: